We’re happy to help with whatever questions you have. It is always worth checking our FAQ’s first as you may find the answer there.
Do I need to create an account to contribute to a Pot?
Is the amount I contribute visible?
Is there a card processing fee?
Yes. When contributing to a Pot in the United Kingdom you will be asked to add 1.9% + £0.20 to your contribution to cover the cost of the card processing fee. We ask that you do this to ensure your entire intended contribution amount goes to the recipient.
Why am I asked to add a top-up to my contribution?
We ask contributors to add an optional top-up to their contribution for two reasons. Firstly, we use it to cover the cost of card processing fees. Secondly, it enables the running of our platform and supports our mission of celebrating the people and stories behind every Pot.
By adding a top-up of at least the 1.9% + £0.20 card processing fee, your entire contribution amount goes to the intended recipient without any deductions.
What can be customised on my Collection Pot?
What the difference between a Standard Pot and a Set Amount Pot?
When using a Standard Pot, any contribution is welcome, as long as it is over £1. Our Set Amount Pots are most commonly used for events like stag parties and hen do’s where each guest has a fixed amount to pay.
What does it cost to create a Pot?
It is totally free to create and redeem a Collection Pot.
Will the recipient know I have set up a Pot for them?
What is a Collection Pot?
Will my Pot appear in search engines?
No. Your Pot will have its own unique URL which you can only be shared by sending the Pot link or QR code with others.
Can I close a Pot early?
Can I extend a Pot's closing date?
Yes. You may extend the Pot’s closing date in Pot settings.
What is a Gift Card Only Pot?
A Gift Card Only Pot can only be redeemed to a selection of gift cards. These Pots do not incur transaction processing fees meaning it is to totally free to add to the Pot. Please note that it is currently not possible to change these Pots to make them redeemable via bank transfer.
Does it matter what country I set the Pot up in?
When creating a Pot, please ensure you are based in the United Kingdom, Ireland and Italy. Please note that Pots are only redeemable in the country that you selected when setting up the Pot.
Can I amend who the Pot goes to?
Certainly. You’re allowed to change the recipient of the Pot at any time. This includes switching a Pot from being a ‘Send to Someone Else’ Pot to a ‘Send to Me’ Pot.
Where can I spend a Collection Pot?
Once the Pot is closed, the Pot’s balance can be withdrawn directly to the recipient’s bank, spent with one of our 60+ gift cards providers or even given to charity in whole or in part.
Can I split the balance?
Yes. A Pot’s balance can be redeemed between multiple bank accounts, gift cards and or charity – it is entirely up to you!
How long do I have to spend my Pot?
A Collection Pot will remain redeemable for 6 months from the date of closure. We will attempt to remind the Pot owner or recipient to ensure that Pot does not go unspent!
Can I withdraw my Pot to a bank account?
Pots created in the United Kingdom can be instantly transferred to almost all bank accounts, free of charge. Unfortunately, we currently cannot accept Chase and Citi Bank cards or any corporate debit cards for instant transfer.
Funds usually reach your account in seconds, with the exception of users who bank with Santander or the Co-Operative Bank, where typically the transfer can take up to 24 hours.
How does Collection Pot store my personal data?
At Collection Pot we take the safety of all your personal data very seriously! Your personal details are all encrypted and secured under lock and key to ensure they are not seen or used for anything other than the redemption of your Pots.